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Department - Engineering Services

SUMMARY

Responsible for supervising the preparation, production, reproduction and distribution of company technical publications.

DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Prepares and distributes technical manuals, bulletins, letters, etc., in compliance with appropriate ATA guidelines
• Communicates with necessary personnel in Engineering, Program Management, Customer Service, Manufacturing Engineering and other functional departments, so as to ensure timely and accurate completion of activities
• Maintains knowledge base of the ATA publications standards, and communicates the requirements to management
• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities
• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution
• Enters customer and account data by inputting alphabetic and numeric information on keyboard
• Maintains data entry requirements by following data program techniques and procedures
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
• Maintains operations by following policies and procedures; reporting needed changes
• Maintains customer confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed

CHARACTERISTICS

• Exceptional oral, written, and listening communication skills along with strong reasoning and analytical skills and decision-making ability. Able to work with all levels of employees, suppliers, and customers
• Good technical knowledge and expertise regarding the services to be delivered to the Customer. Must be able to resolve communication and technical issues regarding the services
• Able to demonstrate creativity and ingenuity, recommending changes in procedures or tools/services as appropriate
• Able to perform customer-level liaison: setting and accomplishing goals with customer, maintaining professional relationship with customer
• Must have demonstrated supervisory skills with ability to guide and direct staff and work in a team environment
• Able to manage schedules for projects undertaken, and allocate resources as appropriate to balance schedule, risk, and customer requirements
• Able to work with Senior Management and employees to identify areas of risk and address problems in a timely fashion
• Able to assist Senior Management in the development and administration of the departmental budget and to ensure fiscally responsible use of funds
• Able to manage multiple concurrent projects
• Able to work independently as well as in a distributed team environment
• Knowledge of electro-mechanical drawings and support documentation
• Understanding of various publication processes such as editing, illustration, writing, production phases
• Professional familiarity with ATA-100 and ATA iSpec2200 specifications
• Knowledge of aviation industry regulatory bodies (for example, FAA) general requirements
• Must be able to actively pursue learning position and mastering job skills and requirements
• Able to use general office equipment

QUALIFICATIONS

• B.S. in Computer Science, Electro-Mechanical Engineering, English, or Business, Communications, as applicable.
• Minimum 3 years experience
• Typing skills of 60 wpm
• An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image
• Proven ability to lead and direct multiple team activities autonomously
• Strong communication skills as well as a high degree of creativity, ingenuity and business judgment are required.  The individual should be a good listener and capable of providing customers an acceptable forum to communicate their needs and provide solutions to reported issues or problems.
• Strong analytical skills and the demonstrated ability to manage multiple projects